Terms of Services

Welcome to Puff Paradise. By accessing or using our website, you agree to abide by the terms outlined below. These Terms of Service govern your use of our website, including browsing, purchasing products, and interacting with our services. If you disagree with any part of these terms, please discontinue your use of the website immediately. We reserve the right to amend these Terms of Service at any time, and changes will take effect as soon as they are posted on this page. Your continued use of the site constitutes acceptance of these changes.

Eligibility to Use

Our services are only available to individuals who are 18 years of age or older. By using our website, you confirm that you meet this age requirement. We are committed to ensuring compliance with UK laws and will use third-party services to verify your age. By making a purchase, you consent to this verification process. Furthermore, it is your responsibility to ensure that purchasing and using vaping products complies with the laws and regulations in your region. Any misuse or violation of these rules may result in restrictions on your account or access to our services.

Use of Website

Puff Paradise provides an online platform for customers to explore, learn about, and purchase vape devices and accessories. By using our website, you agree to engage with it solely for its intended purposes. Any unauthorised reproduction, resale, or misuse of our website content or services is strictly prohibited and may result in legal action. Additionally, users are forbidden from engaging in activities that compromise the site's functionality, security, or integrity. Examples of such activities include transmitting malicious software, attempting to access unauthorised sections of the website, or harvesting user information without permission. We are dedicated to maintaining a secure and fair platform for all users.

Products and Services

Puff Paradise offers a curated selection of vape devices, accessories, and related products sourced from trusted third-party brands. While we strive to present accurate product descriptions, specifications, and images, slight variations may occur, especially due to differences in screen displays. All products are subject to availability and may be discontinued or replaced without notice. We reserve the right to adjust prices, descriptions, and promotions at our discretion. Please note that the products sold on our site are for personal use only and should be utilised responsibly, following the manufacturer’s guidelines to ensure safety.

Orders

When you place an order on Puff Paradise, you agree to provide accurate and up-to-date billing, shipping, and contact information. This ensures that we can process your order efficiently and communicate with you if necessary. All orders are subject to acceptance by Puff Paradise, and we reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity or misuse of our services. Once an order is confirmed, payment will be processed through secure channels. By completing the checkout process, you authorize us to charge the specified amount using your selected payment method.

Shipping and Delivery

Puff Paradise only ships orders within the United Kingdom. We aim to process and dispatch orders promptly, but shipping times are estimates and may vary depending on the courier and external factors. Once an order is dispatched, the customer is responsible for ensuring its receipt. Age verification may be required upon delivery to comply with legal obligations. If age verification is unsuccessful, the courier may return the package, and additional charges may apply. We are not liable for delays caused by shipping providers or circumstances beyond our control.

Returns and Refunds

We accept returns for unopened and unused products in their original packaging, subject to the terms outlined in our Return Policy. To initiate a return, please contact our customer support team within the specified return window. Once we receive the returned items, they will be inspected to confirm their condition. Refunds, if approved, will be processed within 5-10 business days and issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to a fault on our part, such as receiving damaged or incorrect items.

User Accounts

Users may create accounts on our website to enhance their shopping experience, including faster checkouts and order tracking. When creating an account, you are responsible for safeguarding your login credentials and ensuring their confidentiality. Puff Paradise is not liable for any unauthorised activity that occurs as a result of compromised account information. We reserve the right to suspend or terminate accounts found to be in violation of these Terms of Service, including but not limited to fraudulent behaviour or misuse of our services.

Data Protection

Your privacy is important to us. Puff Paradise handles your personal information in accordance with our Privacy Policy. We collect and store data necessary for processing orders, improving your experience, and complying with legal requirements. We do not sell or share your personal data with third parties without your explicit consent. Certain third-party services, such as payment processors and age verification systems, may require the use of your information. By using our website, you acknowledge and agree to their involvement in providing a seamless service.

Limitation of Liability

While we strive to maintain uninterrupted access to Puff Paradise and ensure the quality of our products, we do not guarantee that the website will always operate without errors or interruptions. The products and services we offer are provided "as is," with no express or implied warranties unless explicitly stated by the manufacturer. Puff Paradise is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability is limited to the amount you paid for the specific product or service in question.

Intellectual Property

All content on the Puff Paradise website, including but not limited to text, images, graphics, and logos, is the intellectual property of Puff Paradise and is protected by copyright laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited. Additionally, all trademarks and brand names featured on the site belong to their respective owners and are used solely to describe the products we sell.

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes or claims arising from your use of Puff Paradise will be resolved in accordance with UK legal standards. By using our website, you agree to submit to the jurisdiction of the courts of England and Wales for any disputes related to these Terms of Service or your use of our platform.

Contact Information

If you have any questions, concerns, or feedback regarding our Terms of Service, feel free to contact us. Our customer support team is available to assist you.

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