Privacy Policy

Introduction

At Puff Paradise, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect the personal data you provide while accessing or using our website, https://puffparadise.co.uk. By using our Service, you consent to the collection and use of your data as described in this policy. If you do not agree, please discontinue using our Service.

Puff Paradise reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of the Service constitutes acceptance of the updated policy.

Information We Collect

When you interact with our Service, we may collect the following personal information:

1. Personal Data:
• Name
• Email address
• Mobile number
• Date of birth
• Home address
2. Transaction Information:
• Payment information (securely processed by third-party providers; we do not store sensitive data)
• Order history
3. Age Verification Data:
• Information is required to confirm you meet the legal vaping age in the UK.
4. Technical and Usage Data:
• IP address
• Browser type
• Pages viewed and interactions on our website
• Referring URLs and timestamps
5. Anonymous Analytics Data:
• Aggregated data is used to improve website performance and user experience.

How We Collect Information

We collect information in the following ways:

• Through forms you fill out during registration, checkout, or newsletter subscription.
• Automatically, when you browse our website, you use cookies, tracking tools, and server logs.
• During age verification processes.

How We Use Your Information

We use your personal data for the following purposes:

1. To Provide and Enhance Our Service:
   Your information enables us to process orders, deliver products, and maintain the functionality of our website.
2. Marketing and Communication:
   We may send you promotional offers, newsletters, or updates about new products and services. You can opt-out at any time.
3. Analytics and Performance:
   Aggregated data helps us analyse website usage patterns, improve user experience, and assess the effectiveness of our marketing strategies.
4. Legal Compliance:
   We use your information to comply with applicable laws, including age verification requirements and financial reporting obligations.
5. Customer Support:
   Your contact details allow us to respond to queries, manage refunds, and address complaints efficiently.

Third-Party Sharing

We may share your data with trusted third parties under specific circumstances:

• Payment Processors: To facilitate secure payments and refunds.
• Age Verification Services: To comply with legal age restrictions on vaping products.
• Analytics Providers: To monitor website traffic and performance.
• Marketing Platforms: To manage email campaigns and promotional materials.

We ensure all third parties adhere to GDPR and use your data only for the intended purposes.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. For example, we keep order details for legal and tax obligations but delete inactive accounts and related data after 30 days of inactivity unless otherwise required.

Cookies Policy

Cookies are small text files stored on your device to enhance website functionality and user experience. Puff Paradise uses the following types of cookies:

1. Strictly Necessary Cookies:
   These are essential for the website to function properly, including logging in, managing accounts, and processing transactions.
2. Performance Cookies:
   Used to analyse how visitors use our site, helping us improve functionality and resolve technical issues.
3. Functionality Cookies:
   Enable enhanced features, such as remembering your preferences and streamlining your experience.
4. Targeting Cookies:
   Collect data about browsing habits to display relevant ads on other platforms.
5. Unclassified Cookies:
   These are under review and used for specific purposes to improve site features.

You can manage or disable cookies through your browser settings, but this may impact your experience on the website.

Security

We prioritise the protection of your personal data with encryption, secure payment gateways, and limited access controls. However, no system is entirely immune to breaches, and you access our Service at your own risk.

Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request the deletion of your data.
• Object to certain types of data processing.

To exercise these rights, contact us at email address

Changes to This Policy

We may revise this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. The revised policy will always be posted on our website.

Contact Us

If you have questions about our Privacy or Cookies Policy, contact us at:

• Email:
• Address: