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Age Verification

Age Verification

Age Verification for Purchasing from Puff Paradise

At Puff Paradise, we strictly adhere to UK legislation, which mandates that vape products and accessories can only be sold and shipped to individuals aged 18 or older. This page explains why age verification is essential and how we ensure compliance. For more details, refer to our Terms of Service and Privacy Policy.

Why Do You Need to Verify My Age?

Age verification is a legal requirement designed to protect minors from accessing age-restricted products. While we understand this process might feel inconvenient, it is vital to ensure compliance with UK laws and safeguard those under the legal age. The following regulatory bodies oversee these laws in the UK:

  • Department of Health & Social Care: Since October 1, 2015, it has been illegal for adults to purchase tobacco products or e-cigarettes on behalf of individuals under 18.
  • Trading Standards: Retailers must ensure that age-restricted products are not sold online to individuals below the legal minimum age.

These regulations are in place to promote responsible sales and consumption of vape-related products.

How Do We Verify Your Age?

Puff Paradise partners with 1account, an industry-recognized third-party age verification service. This system uses secure and reliable data sources to confirm you are 18 or older. The checks performed may include:

  • Your credit record
  • Mobile phone number
  • UK electoral roll
  • UK birth register

Most verifications are completed instantly with minimal checks, ensuring a smooth and efficient ordering process.

What Do You Need to Do?

Once you’ve placed an order, you’ll see a pop-up on the confirmation page prompting you to complete the age verification process. Simply follow the instructions in the pop-up window.

To verify your age, we require:

  • Full Name: Must match the details on your order.
  • Current Address: This will be your billing address. Ensure it reflects your home address.
  • Mobile Phone Number: Used for additional verification if necessary.
  • Date of Birth: In some cases, providing your DOB may expedite the process.

What If We Can’t Verify Your Age?

In rare cases where 1account cannot verify your age automatically, you will need to provide:

  1. A photo of an official ID (e.g., passport, driving license).
  2. A selfie holding the same ID.

Email these documents to support@puffparadise.co.uk, along with your order number. Our team will manually verify your identification and respond within a few hours during business hours. Evening or weekend requests may take longer, so we appreciate your patience.

Important:

  • We do not store copies of your ID after verification.
  • If we are unable to verify your age, your order will be cancelled, and you will receive a full refund.
  • Any delays caused by the verification process may postpone order dispatch.

Will the Age Verification Process Affect My Credit Score?

No, the age verification process does not affect your credit score. If you use a credit reporting service like Experian or Equifax, you may see a notification of a "soft check." Rest assured, this check will not impact your credit rating.

At Puff Paradise, we are committed to ensuring a safe and responsible shopping experience. For any questions or assistance with age verification, feel free to contact us at support@puffparadise.co.uk

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