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Shipping Policy
At Puffparadise, we strive to ensure your orders are delivered promptly and securely. Below, you’ll find all the details regarding our shipping options, delivery timelines, and policies for lost parcels.
Order Confirmations
Once you place an order, you’ll receive an email confirmation at the email address provided. This email serves as a receipt of your order and includes all relevant details. Please double-check that your email address and contact number are accurate to ensure timely updates.
We reserve the right to decline any order at our discretion. All orders are subject to our Terms and Conditions.
UK Shipping
Shipping Methods and Charges
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Standard Delivery (2–3 Working Days): £2.99
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Free Standard Delivery (2–3 Working Days): Free for orders over £30
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DPD Express (Next Day Delivery): £5.99
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Orders placed by 4:00 PM will be processed for next-day delivery.
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Orders placed after 4:00 PM will be dispatched the following working day.
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DPD Express (Saturday Delivery): £7.99
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For delivery on Saturday, ensure your order is placed by 4:00 PM on Friday.
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Orders placed after 4:00 PM on Friday will be dispatched the next working day.
Europe Shipping
We currently offer shipping to Ireland and other European countries.
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Ireland (5–7 Working Days): £13.99
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Rest of Europe (10–14 Working Days): £15.99
Please note that international customers may be required to pay customs duties or fees, which are determined by your country’s customs regulations. These charges are the customer’s responsibility and are not included in our shipping rates.
Delivery Terms
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Cut-Off Time: Orders must be placed by 4:00 PM for same-day dispatch. Orders placed after this time will be dispatched the next working day.
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Processing on Non-Business Days: Orders placed on weekends or bank holidays will be processed and shipped on the next working day.
Lost Parcels
If your parcel hasn’t arrived within the expected timeframe, please notify us promptly:
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UK Orders: Inform us within 5–7 working days.
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International Orders: Inform us within 15–18 working days.
When contacting us, include your order number to help us investigate with our courier service.
Email us at help@puffparadise.co.uk, and we’ll work diligently to resolve the issue.
Thank you for choosing Puffparadise for your vaping needs. We’re here to make your shopping experience smooth and worry-free! For additional inquiries, don’t hesitate to contact us at help@puffparadise.co.uk.
